Advantage Memory has implemented a variety of support programs to meet your growing business needs, such as the Volume Incentive Program, Corporate Referral Program, and the Advantage Resource Alliance. Our highly skilled Information Technologies department provides more than just technical support, they cover areas ranging from on-site service to toll free technical support available when you need it to client electronic data services.

The level of product quality that earns us widespread industry approval also ensures that our defective rate is among the lowest in the industry. Even so, we recognize the need for fast, professional technical support.

Advantage Memory's highly trained technical support team provides a "one-stop" solution for order qualification, fault isolation and corrective action. Should you experience a problem with your system, our representatives will assist you in identifying and solving the problem. All support calls are documented and reviewed to ensure that any problem is resolved effectively and quickly.

Each technical support representative gains valuable hands on experience in our Environmental Test Facility (ETF) guaranteeing they are knowledgeable in all aspects of your system set-up and operation. The ETF offers comprehensive in-system testing to ensure compatibility and functionality for all Advantage memory upgrades. Check out our new list of Frequently Asked Questions

We are continuously adding to our system inventory to better serve our clients.

Our technical support phone line is open 10 hours a day, from 7am - 5pm PST. 800-245-5299 Ext. 1208.

RMA Request Form

RMA Status

Lifetime Warranty

Advantage memory provides a lifetime warranty the original buyer on most of our memory products. Should you ever have a problem with our memory products please e-mail our technical support for immediate replacement of your product.

100% Guaranteed Compatibility

Advantage Memory created the Environmental Test Facility (ETF) to ensure that each product is tested for functionality and 100% compatibility in the system environment. Such extensive testing keeps our RMA rate among the lowest in the industry and allows us to guarantee the compatibility of all our products.

24-Hour Replacement

Should you encounter a failure with any Advantage Memory product within 30 days of the original purchase, we will cross-ship you new product within 24 hours. All you need to do is contact your Advantage rep for a RMA number.

 

 

Advantage Service Assistance Program (ASAP)

The Advantage Service Assistance Program (ASAP) is a creative solution to help the Channel resellers stay on top in this increasingly competitive memory market. The ASAP program, along with our lifetime warranty, is designed to be an "Insurance Policy" for the Channel. In the unlikely event that an Advantage Memory memory product is found to be the cause of a system failure, Advantage will immediately reimburse its Authorized Dealers up to $75.00 to defray the cost of sending a service technician to an end user site.

IBM Service Agreement

Advantage Memory has extended our client support by signing a Service Agreement with IBM. This agreement provides on-site or depot service for Advantage Memory products installed in IBM PCs, PC workstations, PC servers, ThinkPads and IBM desktop printers covered by an IBM warranty contract. IBM also offers maintenance services after the warranty period has expired on the IBM equipment. Combined with our approvals from other major OEMs, Advantage offers our Channel Partners the most comprehensive service and support in the industry.

Each of these services use the latest technology and can be further customized to meet your company's specific needs. Combined with our other customer support programs, these tools make purchasing Advantage Memory products quick and hassle free.